Residents may submit requests for maintenance using the form provided below. Use this form to make maintenance requests. IF THIS IS A LIFE THREATENING EMERGENCY please call 911.
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What should I do when the lease is about to end?
Can I make alterations to the locks?
CAN I REPAINT MY WALLS?
CAN I KEEP A PET?
DO YOU ALLOW SUBLEASING?
CAN I SMOKE INSIDE THE RENTAL PROPERTY?
WHO IS RESPONSIBLE FOR MAINTAINING THE LAWN?
Can a property manager or a maintenance staff enter my home when I'm not present?
CAN I BE CHARGED FOR PROPERTY MAINTENANCE?
what is considered a non-emergency?
what is considered an emergency?
what should i do when i have a maintenance issue?
HOW OFTEN CAN I EXPECT A RENTAL INCREASE?
If I am a good tenant, can you waive my late rent fees?
When is rent due?
How much is the security deposit?
What move-in costs do you require?
Do I have to sign a lease?
What is your rental application process?
How do i schedule a property showing?
what is your rental application process?
Before applying it is important that you are at least 18 years old and financially capable. Once
that is determined, you will be asked to fill out the rental application form. You must provide us with information like your employment history, previous address, income, criminal history, and credit history. The fee for the application is $39.99 and is paid directly to the third party site.
do i have to sign the lease?
Yes, it is required that all occupants sign the lease. The lease agreement sets forth the duties and responsibilities of both the landlord and tenant. Most leases cover a period of twelve months.
At H and T III Enterprises LLC, we provide you with two options for signing the lease. You can either do it electronically or in-person, by appointment.
what should i do when i have a maintenance issue?
If the repair request is not an emergency, you must leave a note for a maintenance request on your tenant portal.
If the maintenance issue occurs on a business day, we'll get the issue fixed as quickly as possible. However, if the maintenance request is sent during a weekend or holiday the repair might be delayed.
If the repair request is an emergency, we'll get a team to handle the issue immediately.
what is considered an emergency?
It is a situation that, if not addressed immediately, could pose damage to your personal wellbeing or to the property. Good examples of emergency maintenance issues include:
• Total stoppage of the plumbing drain system.
• Presence of carbon monoxide poisoning.
• Flooding of your unit.
• Gas leaks or "the smell of gas."
Lack or loss of heat or electricity in your unit.
If you experience any of such issues, please call us at (661) 5818606
Our team will respond to the issue and try to resolve it as proficiently as possible.
what is considered a non-emergency?
Examples of non-emergency maintenance issues include:
• Getting locked out of your unit, or any problem involving your lock and/or key.
• Failure of the AC system.
Noise complaints or security issues.
• Clogging or backing up of the toilet. (It is the tenants responsibility to hire a plumber to unclog their own toilets)
• Lack of hot water in your unit.
If you have a non-emergency maintenance issue that you'd like addressed, we'd be happy to take care of it. Let us know about the problem on the
tenant portal.
Can a property manager or a maintenance staff enter my home when I'm not present?
There are certain reasons why a property manager or maintenance staff may need to enter your rental. Such reasons (property manager responsibilities) include to unit inspections, repairs, property showings, emergencies, or an extended absence. However, we'll always try to alert you prior to entering your home. We will notify you at least 24 hours in advance.
CAN I KEEP A PET?
Property owners reserve the right to allow or not to allow pets into their properties. For this
reason, some properties may be open to pets while others may not. For more information, you can contact your property manager.
If the property does allow pets, be prepared to pay a pet deposit upon signing the lease.
CAN I REPAINT MY WALLS?
Repainting the walls requires the consent of the owner. You'll need to put your request in writing and include details of which walls or rooms you wish to repaint.
If the owner agrees, we'll first require you to pay an additional deposit. This will be refunded once you restore the original paint color.
Can I make alterations to the locks?
No, you cannot. Making any alterations to the locks is a serious violation of the lease. If you need to rekey, change, install, repair or replace any security devices, you must contact or office first.
If your request is approved, you'll be required to pay for the replacement of the security devices, additional rekeying or additional security devices in advance.
We'll also require that the contractors used to do the job be authorized by our office.
Frequently Asked Questions